Any orders placed by those aged under 18 must be with the consent of a parent or carer. Any information given by the child must be with the consent of a parent or carer. The card holder must be available to give information in cases where an under 18 is ordering.
Availability
All products sold are subject to availability. If an item is out of stock, when ever possible, you will be advised within 24 working hours. We will only debit your credit/debit card when the goods are ready to be despatched, unless stated otherwise.
Delivery
We shall endeavour to deliver your goods within the time specified, in accordance with the Distance Selling Act 2000, but we cannot be held liable for any loss caused to you for late delivery.
If there is a delay in dispatching your order, you will be notified accordingly and you may cancel your order for a full refund. Your statutory rights are not affected.
You are responsible for your order once the package arrives at the supplied delivery address. We cannot be held responsible if the package goes missing once delivered.
We cannot be held responsible for goods that do not arrive with you due to errors made by you when entering your address details. Please ensure that you check all your details before confirming your order.
Deliveries are usually made by Royal Mail. We are unable to give instructions to the delivery staff with regards to leaving items elsewhere such as with neighbours, or in sheds. We regret that we cannot comply with any such instructions entered on your order form.
Postal and Delivery Options
Mobs4U offers it's customers the choice to minimise postal cost. If you want only proof of postage and insurance then select non recorded postage option. However if you want to also track delivery then select recorded postage option. All shipping methods used by Mobs4U are safe, secure and insured, customers can choose trackable delivery if preferred. A signature will be required on receipt of goods where recorded postage is requested. If a delivery is unsuccessful, then a card is left to arrange collection or redelivery.
Royal Mail First Class delivery ( ) - £2.50 per order
If you place a order before 3pm on a working day, we can send it on the same day. Usually next working day. However please allow up to 5 working days. Secure and Safe with proof of postage and postal insurance. (please select recorded postage option if you want to track delivery)
Royal Mail First Class Recorded delivery ( ) - £3.99 per order
If you place a order before 3pm on a working day, we can send it on the same day. Usually next working day. However please allow up to 5 working days. Secure and Safe with proof of postage, delivery tracking and postal insurance.
Royal Mail Special Delivery ( ) - £5.95 per order
If you place a special delivery order before 1pm on a working day, we can send it to you the next working day before 1 pm (except Scottish highlands). Secure and Safe with proof of postage, delivery tracking and postal insurance.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
General
All pictures on our website are the best indication we can give of the original item and are for illustration purposes only. From time to time the manufacturer may make small changes to the design of a product. Due to this, the item/items you receive may have small differences to the picture displayed on the website. The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.
All goods are subject to stock availability at the time of ordering. Whilst every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale.
Please note that using accessories or other goods with your equipment that are not produced by the original manufacturer of that equipment may affect your warranty. We cannot be held responsible for any affects on your warranty from using these accessories or goods.
Most goods available from us are supplied with a 12-month warranty.
Prices
Our team at Mobs4U work hard to ensure that prices quoted and technical specification information is correct; however we cannot be held responsible for any inaccuracies at any time. Please note that your computer may display old pages from our site which are stored in your own computer's memory from previous visits - it is important you refresh your browser when viewing any pages on our web site to see the current prices and goods available. Price and availability information is subject to change without notice.
Prices, promotions and tariffs may have to be withdrawn or changed without notice. If any change occurs in the period after you have placed an order that is not in your favour we will contact you prior to proceeding with your order.
Credit Card Security
We realise that the Internet is based on trust so we take security very seriously. Your credit card details are sent to our payment service provider 'Protx' over an SSL encrypted connection. You will notice that when you get to the screen where you are prompted for your card details, there is a padlock symbol in the bottom right-hand corner (in Internet Explorer 7 the padlock appears to the right of the web address). This signifies the SSL encrypted connection. Your card is then debited by ‘Streamline’ (part of The Royal Bank of Scotland Group).
No contract for the sale of any goods will subsist between you and Mobs4U unless and until Mobs4U accepts your order by charging in either full or part, your credit or debit card, against payment for goods ordered. Porta-Charge Ltd will send an e-mail (in instances where you have provided an e-mail address for correspondence) confirming dispatch of the goods you have ordered and/or issue you with a unique order reference which may be advised via e-mail or telephone as applicable.
Additional Payments
Where additional payments are required from you as laid out in these Terms and Conditions, you authorise us to take payment via you credit/debit card.
Not withstanding the above conditions your statutory rights are not affected.
Privacy
Mobs4U conform to the requirements of the Data Protection Act, 1998.
All customer information given during the ordering process is collected and stored lawfully and in accordance with the relevant data protection acts. We do not use any information given for marketing purposes without your consent. If you are concerned about the confidentiality of any information given, please contact us at enquiries@mobs4u.co.uk.
If you place an order with us we will need your name, e-mail address and billing address. We will also need your credit card number and expiry date to process and fulfil that order. We also take your telephone number so that we can contact you in the event of any problems with your order.
We will not share any of the personal information listed above with outside parties except to the extent necessary to complete your order.
We do not send random marketing e-mails to personal e-mail addresses (spam). However, when you enter your personal information we will ask you if you would like to subscribe to our newsletter. If you would, please keep the box ticked when registering and we will place your details on our e-mail list. If you subsequently change your mind about receiving such e-mails, please contact us at enquiries@mobs4u.co.uk and we will remove you from our mailing list.
Returns
You have the right to cancel your order within 14 days from the date you receive the item. Simply return the item unused and undamaged in its original packaging for a refund.
LCD Screens, Sim cards, Bluetooth Headsets, Mobile USB Data Cable & Software and other stated products will only be applicable for a replacement if the item is faulty. Returned item will be inspected prior to any refunds are made.
You are responsible for the cost and safe return of any items that you are sending back to us and we recommend that all returns are sent via Royal Mail Special Delivery for items valued greater and equal to £250 and/or recorded delivery for items valued greater and/or equal to £30.
Delivery charges are non-refundable if you decide to return the goods (this does not apply to faulty goods or any goods received incorrectly)
We will pay for the cost of returning any item that has been sent in error upon receipt of the returned item. Do not sign for any items that have their packaging tampered with or damaged. Please contact us before returning any faulty goods.
All products relating to cancelled orders must be returned within 28 days from the date it was shipped. All items returned outside of this period will not be cancelled.
All products that are being returned for exchange must be received within 28 days from the date it was shipped. All items returned outside of this period will not be exchanged. Due to the postage cost we cannot offer exchange outside the unless customer is prepared to pay the full cost.
Sim cards must be returned within 28 days from the date it was shipped and will not be accepted if they are returned broken or separated from the main card. Memory cards returned will not be accepted if it has been removed from the sealed packaging.
Please note it is our policy to refund by way of the original purchase method of payment within 14 working days of receipt.
Should you return any goods in a non-resalable condition you will be charged the full-recommended retail price of the item.
If the product is not returned within the specified period you will be charged the full- recommended retail price of the item. This charge will be refunded upon receipt of goods in a resalable condition.
Free gifts sent for any promotional offers would also need to be returned as per above policy. Otherwise normal retail price for this item would be deducted from any refunds given.
Order cancellations shall only be considered, if the order placed HAS NOT commenced processing. You can contact us with your order ID first to check if your order has been processed or not.
In the event that a refund is required, a refund shall be given after a deduction of 10% of the total refund amount towards card processing and handling expenses.
If your goods arrive faulty or damaged, or a fault becomes apparent in the first 28 days after delivery, we will either provide a full refund or dispatch new goods after the faulty goods have been returned to us and tested. We provide a free returns service for faulty goods. Please contact us before you return any goods you believe are faulty, as some problems can be rectified without the need to return the product. All goods returned as faulty will be fully tested by our returns department to confirm that they are faulty.
Unwanted goods must be sent along with your name, order number and reason for return to the following address:
Returns Department
Mobs4U
Expressway Business Centre
51 Hydepark Street
Glasgow
G3 8BW
Liability
You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site. Any injury, damage or loss arising directly from our negligence or any of our agents will be limited to a refund of the value of the goods purchased, together with any delivery charges paid.
No Contract shall confer any benefit to any third party within the meaning of the Contracts (Rights of Third Parties) Act 1999.
Mobs4U reserves the right to amend any or all of these Terms and Conditions without prior notice. None of the above Terms and Conditions affects your statutory rights but to the extent permissible by law all implied terms, whether by statute or otherwise, are excluded.
We strive to keep costs to a minimum to ensure that we can offer our customers keen prices and excellent services. To do this prompt payment is important. If your payment is not received you will be contacted. We will exercise our statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to the agreed credit terms. If the delay is caused by a problem of our own making please contact us and we will resolve it quickly.
All Rights Reserved
Any use of materials on this Web site - including reproduction for purposes other than those noted above, modification, distribution, or re-publication - without the prior written permission of Mobs4U is strictly prohibited.
Trademarks
mobs4u.co.uk are trademarks of Mobs4U. Other product and company names mentioned on this Web site may be the trademarks or registered trademarks of their respective owners.
TO THE FULLEST EXTENT PERMITTED AT LAW, MOBS4U IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, MOBS4U DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT.
Information
In these Terms & Conditions:-
"mobs4u.co.uk” means, Mobs4U and any other connected organisation that supplies the goods ordered by you and any successor to its business;
"We and Us" means Mobs4U either alone or together with you, as the context requires;
"Working day" means every day of the year except weekends, and English statutory and public holidays;
"You" means the person ordering goods subject to these Terms and Conditions;
These Terms & Conditions do not affect your statutory rights as a consumer.
© Mobs4U 2009
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